Refund policy
A. Returns (India ā Domestic Orders)
To be eligible for a return, your item must meet the following conditions:
- Item must be unused and in the same condition as received
- Must be in original packaging with all tags intact
- Return request must be raised within 24 hours of delivery
- Product must pass quality check upon return
Important:
- Only wrong item received or defective product cases are eligible for return
- Return approval is subject to verification by our team
Products that are used, washed, altered, or missing tags will not be accepted.
B. Exchange Policy (Domestic Orders)
We offer exchange only under the following conditions:
- Size issue
- Wrong item received
- Manufacturing defect
Exchange request must be raised within 7 days of receiving the order.
Conditions:
- Item must be unused and in original packaging with tags intact
- Exchange is subject to stock availability
- Customer may be asked to share unboxing video/photo proof for verification
C. Return / Exchange Process (Domestic)
To initiate a request, please contact us:
š§ Email: kiscaylabel@gmail.com
š§ Support: care@kiscaylabel.com
Please include:
- Order number
- Product name
- Reason for return/exchange
- Photo or video proof (if required)
Our support team will guide you with further steps.
D. Shipping Charges
- All return/exchange shipping charges are borne by the customer, unless the product received is incorrect or defective
- COD orders are eligible for exchange only (no special return benefits)
E. International Orders
- International orders are not eligible for return
- Exchanges are generally not possible due to shipping and customs restrictions
- However, in case of damage or wrong item, please contact us at kiscaylabel@gmail.com before taking any action
Once dispatched, international orders cannot be cancelled.
F. Sale / Discounted Items
- Sale and discounted items are not eligible for return or refund
- Exchange is only allowed in case of defect or wrong item received
G. Exceptions / Non-Returnable Items
The following items are not eligible for return or exchange:
- Used, washed, or altered products
- Items without original tags/packaging
- Sale / discounted products
- International orders (as mentioned above)
H. Important Notes
- All requests are subject to quality inspection
- Company reserves the right to approve or reject any return/exchange request
- By placing an order, you agree to all our policies